You've got questions, we've got answers. Think of us like your money BFF.
You can call (800) 992-3808.
Or contact your local banking center to have a new PIN for your debit card mailed to you. If you have forgotten your pin, you can request a PIN reminder be mailed to you as well.
To use Mobile Banking, you’ll need:
You can do most of the same things with our Mobile Banking app that you can with Online Banking, including:
Data/message charges may apply. Contact your mobile communications provider for details.
Yes, you can use Mobile Banking to find the closest First Federal banking center and ATM location using your GPS-enabled phone or tablet.
Yes, you can use the PopMoney feature of our online bill pay system to send money to virtually anyone, even if you don't have their account information. Service charges apply.
We use 128-bit encryption: Secure Socket Layer 3.0 (SSL) for all communications and transactions, including your questions to us using the Mailbox feature within Online and Mobile Banking. This is currently the highest level of security available for Internet transactions.
No, your online account information is available through access methods that have been rigorously tested for security accessibility. The information is not public. Only you can access it using your username and password.
You can help safeguard your information and the banking systems by protecting your username and password. A proper combination of your username and password is the only way to get access into your account. Please be careful to keep this information secure and always sign off as soon as you have completed your online banking efforts.
For security reasons, Online Banking will not remember a username ID or password. You will have to enter both these items each time you begin a session. To change your password, click on Options and follow the instructions.
The Mobile Banking app will remember your username ID, but you will have to enter your password each time you log in.
To open a joint account, you’ll need:
Chip-enabled debit cards contain a small microprocessor chip embedded in the card plastic. Cards with this “Europay, MasterCard and Visa” (or EMV) security standard are already widely in use outside of the U.S. This technology adds an extra layer of security to fight against point-of-sale transaction fraud resulting from card theft, skimming or counterfeiting.
The chip contains information about your account and the card expiration date. Each time you use your chip debit card in a chip-enabled terminal or ATM, it generates a code that is unique to that transaction, making it much harder to counterfeit your card or to use it fraudulently for in-store purchases.
The use of chip card technology is becoming more widespread in the U.S. Many merchants are installing chip-enabled card terminals and accepting transactions. But the large-scale process of moving from magnetic stripe to chip cards is expected to take several years. That’s why the new chip cards will continue to have a magnetic stripe on the back. That way, if a merchant’s terminal or an ATM is not yet chip-enabled, your transaction can still be processed using the magnetic stripe as it is today.
As your existing card expires, a new chip-enabled card will be sent to you. Or visit any of our banking centers or call 816-245-4225 to get your new chip-enabled debit card.
It’s important to note that when you receive a new chip debit card, a new card number will be issued. This means that any automatic payments (like bills or monthly subscriptions) that you’ve established will need to be updated with your new card number.
All debit cards that First Federal issues come with zero liability protection so you are not held liable for unauthorized transactions if a card is stolen, lost or fraudulently used at a merchant or online. As always, it’s important to promptly report a lost or stolen card or any suspicious transactions by calling (833) 305-5910. See the applicable agreement for your account on liability and reporting requirements for authorized transaction.
Yes, there are minimum balance requirements for savings accounts.
The main difference is contributions made to a Roth IRA are not tax-deductible. Contributions to a Traditional IRA are tax-deductible. However, you won’t pay taxes on Roth IRA distributions in retirement, assuming they’re qualified withdrawals. Any taxable amount would be the earnings only.
Qualified withdrawals include:
It’s made after the 5-year holding period beginning with the first taxable year for which a contribution is made for your benefit, and one of the following conditions:
Yes, a conversion is removing your funds from your Traditional IRA and placing them in a Roth IRA. You will pay taxes as part of this conversion. But you won’t pay taxes when you make qualified withdrawals from the Roth IRA. Unlike a Traditional IRA, there is no required timeframe to begin withdrawing your Roth IRA funds.
Yes, if you have taxable income for at least as much as you are contributing. And your income falls within the guidelines established by the IRS.
The minimum opening deposit for our fixed-rate Certificate is $1,000. First Federal also offers an IRA Savings account with a $200 minimum opening balance.
No. If you have arranged for transfers but did not use First Fed Online to set them up, you will not be able to change anything about those transactions using Online Banking. You must call or visit a banking center during regular business hours to make any changes.
If Mobile or Online Banking and all of our backup systems go down, trust that any scheduled transaction will go through. If you were in the middle of a transaction and you’re unsure whether it was completed, contact us to make sure your transaction was completed.
One-time transfers are processed immediately until 7 p.m. CST on regular business days. Future dated or recurring transfers are made at approximately 7 p.m. on the date requested. If future dated or recurring transfers are scheduled to be processed on a weekend or a bank holiday, it will be processed on the business day prior to the scheduled date. Saturday, Sunday and bank holidays are not considered business days.
Passbook accounts are set to only allow transactions to be processed when presented in person at a First Federal Banking Center. That means Online and Mobile Banking does not allow transfers to and from these accounts. You may change your Passbook savings account to a Statement Savings account to allow transfers at any banking center.
We’re happy to answer any questions you may have about borrowing. You can reach us by phone at 816-245-4203 from 9 a.m.-4:30 p.m., Monday through Friday.