• Our Digital Banking upgrade is coming soon! Current online and mobile banking will be unavailable during the conversion from Monday, August 15 - Monday, August 22 . Please schedule bill payments before 8/15. Get prepared: ffbkc.com/upgrade.
  • EXTENDED CONTACT HOURS: Have questions? Our Digital Banking Team is available at (816) 245-4225 Monday – Friday, 8:30 a.m. – 5 p.m. CT. Phone service will be extended until 6 p.m. starting Monday 8/22 through Thursday 8/25, and available from 8:30 a.m. – 5 p.m. on Saturday 8/20 and 8/27.

Contactless Chip Debit Card

FAQ

First Federal Bank of Kansas City is now issuing contactless debit cards to assist with a touchless and faster checkout experience when tapped at contactless-enabled merchant terminals.

Look for the contactless indicator below on the front of your debit card to determine if it's capable of contactless payments.

contactless symbol

Contactless cards use near-field communication (NFC) to allow the card to communicate with the payment terminal with just a tap. Each chip and contactless transaction is identified by a one-time unique code, further protecting your personal information.


No, you can continue to insert the chip or swipe your card.

Contactless-enabled cards will be issued to new customers at account opening and mailed to current cardholders prior to natural expiration.


Please visit a banking center or call our deposit operations team at 816-245-4225 to request a new card. A standard replacement fee may apply.

Yes, you can use your contactless chip debit card to purchase items in stores, restaurants, or wherever debit Mastercard® is accepted in the U.S and around the world. You also can use your debit card to withdraw cash without fees at any First Federal ATM, and any ATM in the nationwide MoneyPass network.

To tap to pay, look for the contactless symbol below on any payment terminal.

contactless symbol

You can use your debit card to purchase online or by phone, but the contactless feature is only applicable to in-person transactions.

You may be required to enter your PIN at ATMs and unattended terminals, like fuel pumps or payment kiosks. A signature or PIN may be requested to complete higher-value transactions.

Yes, you still need to sign the back of your card.

As always, it’s important to report a lost or stolen card or any suspicious transactions immediately by calling (833) 305-5910. Keep a record of the phone number on the back of your card and call if necessary.

With contactless technology, a one-time security code is sent from your card to the payment terminal to identify and authenticate each transaction. Your personal information, like name and billing address, are not recorded by the payment terminal, reducing the chance of identity theft or fraudulent purchases.

All debit cards that First Federal issues come with zero liability protection so you are not held liable for unauthorized transactions if a card is stolen, lost or fraudulently used at a merchant or online. As always, it’s important to promptly report a lost or stolen card or any suspicious transactions by calling (833) 305-5910. See the applicable agreement for your account on liability and reporting requirements for authorized transactions.

*Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated

You are now leaving First Federal Bank of Kansas City

+

Our website/mobile terms, privacy and security policies do not extend to the website or app accessed through this link, and First Federal is not responsible for the content on any third-party website or app. Click "Yes" to leave our website.