The know-how, numbers, and links to help keep you feeling confident about your money.
It's not unusual to feel uneasy these days. Sometimes all we need is the reassurance of having easy access to the know-how, numbers, and links to answer our questions or find the help we need. That's why this resource center is here.
There are a lot of things that feel uncertain in these times. Just know that one thing is absolutely certain – your health and safety (and the safety of your money) are our top priorities here at First Federal Bank of Kansas City.
Thanks for being part of the First Federal family. And stay safe.
Due to the release of Economic Impact Payments, we are currently experiencing extremely high online and mobile banking app usage. You may experience delays in accessing these systems. We hope to have these issues resolved soon. Please check back for continued updates.
If you are experiencing difficulties accessing online and mobile banking, you can call our Toll-Free 24-Hour Banking Info Line at (888) 781-4092 to check your balance and review recent transactions, including checks and deposits. Or contact us at (816) 245-4225 from 9:00 a.m. to 4:30 p.m. (CT) to speak with a banking specialist. Call volumes are also extremely high and we appreciate your patience.
Also, you can use the Get My Payment tool from the IRS to check on the status of your Economic Impact Payment.
As a financial institution, First Federal Bank of Kansas City remains open and committed to serving your banking needs. Please note that until further notice, we will continue to operate our branches as drive-through only during normal business hours.
Access to your accounts, information, and services is also available through these options:
If you experience difficulty using your debit card for online or other recent purchases, call us at (816) 245-4225 – Mon-Fri 9:00 a.m. – 4:30 p.m.
You can trust that First Federal Bank has taken steps to safeguard your health. Here are a few things you should know.
Your money at First Federal Bank is FDIC insured. And the FDIC insures up to $250,000 per depositor – so you know your money is safe.
Unfortunately, in these times, threats (outside of your bank) rise. The FBI has issued a warning that scams may increase during this time. Here's some advice and tips to keep your money safe:
Here are things to watch out for according to the FBI:
To safeguard yourself from these threats, the FBI advises that you:
You can access banking services through the drive-through at any of our branches during normal business hours. Additionally, you can access your money for free at any First Federal Bank ATM around town or through MoneyPass ATMs nationwide. You also have easy, anytime access to your money and your accounts through First Federal Bank mobile and online banking.
WithFirst Federal Bank mobile and online banking, you can:
Branches will continue to operate, serving customers only through the drive-throughs to support social distancing. Additionally, we continue to heighten the cleaning protocols at all our facilities to safeguard your health and the health of all our team members.