Financial Hardship Relief

Finding the help you need in these challenging times.

Requesting help

COVID-19 (coronavirus) can create challenges you hadn't anticipated. If you experience financial hardship as a result of the coronavirus, take a look at the information below on how to request help.

Thanks for being part of the First Federal family. And stay safe.

How to Request Forbearance or Mortgage Relief


Contact the servicing team assigned to your loan

The best way to begin is by referring to your monthly mortgage statement for the specific contact information (phone number or email address) for the servicing team assigned to your loan. Note that you may have an extended wait time to speak with your mortgage servicer because there are a lot of people in need right now. Have your account number ready, and be prepared with the following information and questions you want to ask.

Our servicing team members will be asking the following questions

  • Why you’re unable to make your payment
  • Whether the problem is temporary or permanent
  • Details about your income, expenses and other assets, like cash in the bank
  • Whether you’re a military service member with permanent change of station (PCS) orders

Your First Federal Bank of Kansas City servicing team member will help you identify alternatives that may be available to you given your specific circumstances.

If the loan you have with First Federal Bank of Kansas City is a federally-backed mortgage, you may have payment relief options under the CARES Act. If you have a mortgage loan that is not backed by one of the federal agencies or entities, the government has encouraged financial institutions to work with borrowers who are (or maybe) unable to meet their obligations because of the effects of COVID-19/coronavirus.

There will be no additional fees, penalties or additional interest (beyond scheduled amounts) added to your loan account.

Coronavirus Resources

The know-how, numbers, and links to help keep you feeling confident about your money.

Learn more

Help with other accounts


Let's work together

If financial hardship because of the coronavirus is creating difficulties for you in other ways, such as your deposit accounts or debit card usage, don't hesitate to reach out. We'll work together to get through these challenging times. Contact us at:

(816) 245-4225
Mon-Fri 9:00 a.m. – 4:30 p.m.
depositquestion@ffbkc.com