Digital Banking Tips

Authentication & Security

To further protect your privacy and financial information, our digital banking platform includes two-factor authentication.

  • Two-factor authentication (2FA) is a specific type of multi-factor authentication (MFA) that strengthens access security to your accounts by requiring two methods (also referred to as authentication factors) to verify your identity when setting up digital banking.
  • Two-factor authentication is important because it adds an additional layer of security to the authentication process, making it more difficult for attackers to gain access to your devices or online accounts during account set up. Even if a password becomes compromised, a password alone is not enough to pass the authentication check.

IMPORTANT: When in enrolling in Digital Banking for the first time, you will pick the phone number where you would like to receive your two-factor authentication notifications.

Please follow the steps below to adjust your settings to better fit your needs! For security purposes, you will be required to have at least one authentication method selected.

  1. Log in to your account on the First Federal mobile app or visit in a browser (Google Chrome, Mozilla Firefox, Safari, etc.) on your computer or mobile device
  2. In the mobile app, select More. In a browser, click your name > Settings > Alerts & Security > More
  3. Scroll down to find which authentication methods are enabled and to add others

NOTE: Soon, email will no longer be a supported two-factor authentication method. Instead, you'll need to set up a text message or phone call authentication option. If your contact information has changed, you must also update your two factor authentication information.

Bill Pay

To use the full capabilities of our new bill pay platform, you will have to disable your browser pop up blocker. This allows the platform to open in a new tab where you can add payees, make payments and view pending transactions.

To disable your pop up blocker when using our digital banking platform, follow these instructions for popular browsers like Google Chrome, Firefox, Microsoft Edge, and Safari.

The bill pay platform will default to your first checking account sorted by primary account number. For example, if you have checking accounts 1234 and 2215, the default account will be 1234.

  • To change the default account on a desktop: Click Transfer > Bill pay & P2P > View Advanced Bill Pay Options. Next, click My Account in the top menu and edit the pay from account.
  • In the mobile app: Click Transfer > Bill pay & P2P > More bill payment options > My Account from the dropdown menu in the top right. There you can view and add pay from accounts. 

Add a Payee - Desktop

Add a Payee - Mobile

How To View Bill Pay & P2P Transactions

External Transfers

Our new Digital Banking makes transferring funds to accounts you own at other financial institutions and to friends who also bank with First Federal even simpler with external transfers. Under the Transfer tab, you'll select either ME2ME or FFB2FFB and then choose instant or manual verification to connect the external account.

Instant verification requires you to enter your login credentials for the external bank to verify and allow transfers immediately.

Manual verification requires you to enter the account and routing number of the external bank, which will initiate 2 small deposits to that account. Once you receive these deposits, return to your First Federal Digital Banking profile to enter the deposit amounts to verify and allow transfers. 

Once you receive the 2 small deposits in your external account, return to your First Federal Digital Banking profile to enter the deposit amounts to verify and allow transfers. 

  • To enter deposits on a desktop: Click your name in the top right > Settings > Scroll down to Accounts > Verify External Accounts > Enter deposit amounts
  • To enter deposits in the app: Click More > Account Management > Linked Accounts > Scroll down to Pending External Account to enter deposit amounts

Using our P2P function, you can send personal payments using just a name and phone number or email. You do not need the payee's account information to initiate payments.

  • Under the Transfer tab, select Bill Pay & P2P
  • Click To > Link a new payee > Personal
  • Add the payee details and create a secret phrase that your payee will enter in order to receive your payment.
  • Share the secret phrase with your payee
  • The payee will receive an email with a secure link to enter the secret phrase and the account to which they'd like to receive payment
  • Once your payee has added the account information, you will be able to send payments

General Account

On a desktop: Click Dashboard > hover on the right side of the account balance > click 3 dots > Hide from View.

In the mobile app, you can 'favorite' accounts that you’d like to view at the top of your dashboard.

  • To favorite: Navigate to Feed > View All Accounts > select the star next to the accounts you’d like to favorite.

Transaction details for all accounts will still populate in desktop and mobile view.

Within the My Financial View tool, you can categorize transactions to track your income and spending and build custom budgets to reach your goals. Watch the video to get started!

recategorize transactions video

For your security, the First Federal Mobile app allows you to quickly turn off your debit card in the event it becomes misplaced or stolen. We encourage you to download the CardValet app for a more robust set of debit card controls!

  • Connect your First Federal debit card and cards from other financial institutions to control all alerts in one place
  • Receive instant transaction alerts
  • Set controls based on location, spend limits, and more

Download on the App store

Get it on Google Play

Have more questions? Log in and visit the Support menu or contact our Customer Advisory Center at (816) 245-4225.


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