• Our Digital Banking upgrade is coming soon! Current online and mobile banking will be unavailable during the conversion from Monday, August 15 - Monday, August 22 . Please schedule bill payments before 8/15. Get prepared: ffbkc.com/upgrade.
  • EXTENDED CONTACT HOURS: Have questions? Our Digital Banking Team is available at (816) 245-4225 Monday – Friday, 8:30 a.m. – 5 p.m. CT. Phone service will be extended until 6 p.m. starting Monday 8/22 through Thursday 8/25, and available from 8:30 a.m. – 5 p.m. on Saturday 8/20 and 8/27.

Customer Complaint

Overview

If you feel your experience with First Federal hasn’t lived up to your expectations, we invite you to fill out the form below. We value your honesty and willingness to share this information with us. Please know we take all customer complaints seriously and will work to the best of our abilities to resolve issues.

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