• Lee's Summit banking center temporarily closed. Reopeinging Monday 1/25/2021.
  • All Banking Centers are drive-through and by appointment only to ensure the safety of customers and employees.
  • The Overland Park banking center is currently closed for construction. Reopening in February 2021.
  • For Coronavirus resources, click HERE. Financial hardship as a result of the Coronavirus? Request help.

Customer Complaint

Overview

If you feel your experience with First Federal hasn’t lived up to your expectations, we invite you to fill out the form below. We value your honesty and willingness to share this information with us. Please know we take all customer complaints seriously and will work to the best of our abilities to resolve issues.

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