Tom was excellent to work with. He was knowledgeable and really made the process easy.
- Brian & Danielle C. - Oct. 2018
We were referred to Tom Fisher by another member of First Federal Bank of Kansas City. From the beginning, he made the entire process easy. We knew exactly what needed to be done, when it needed to be accomplished, and what to expect in the upcoming steps. Anytime we had a question, we got an immediate response. We will recommend Tom and First Federal for anyone needing financial services.
Tom Fisher was excellent to work with. From my first contact through the entire process he communicated thoroughly and in a timely manner. He went above and beyond my expectations and was a joy to work with. I would highly recommend Tom.
Tom Fisher with First Federal Bank of Kansas City went above and beyond my expectations. We hit many hurdles during my refinance process but tom was always positive and reassuring which totally gave me the confidence that everything would work out.
Tom Fisher went beyond our expectations. He guided us through the entire process and treated us like family. We are so grateful to have such a person like Tom! He has been a blessing through this entire process.
- Mr. & Mrs. John Neal - June 2018
Tom Fisher and his supporting staff were all extremely helpful and kept me updated with changes and/or information required to make the process a success. They all provided superior support!
What can I say, Tom was awesome! Always available and did well with communicating and going over options with me to ensure we were making the best decision without forcing the options. Thank you Tom!
I have no suggestions here, as my experience was a 10+. My mortgage expert Tom Fisher was always responding within the hour and that is huge for me. He made me feel like we were his only clients and even answered my emails outside of work hours. I would 100% recommend First Federal Bank of Kansas City and Tom to my friends and family.
I wanted to drop this note on just how awesome it was to work with Tom Fisher and his team throughout our mortgage application and closing process. My family and I have never met Tom apart from our phone conversations during this mortgage process but we feel like he is a part of our family.
I served 24.9 years on active duty in the Marine Corps and I have been to many countries and met great people but in my opinion Tom is one of the finest people that I have ever encountered. He is extremely professional, dedicated, caring and a joy to talk to. I cannot thank him enough for just how much he helped my family. He helped me refinance my existing home in NC and at the same time helped with the new purchase in St. Johns Florida. This was all done in parallel while working through my many challenges.
I mentioned this in my satisfaction survey that if you have Tom as your first focal point when meeting perspective clients then your bank will make a lot of business. Initially I was not really looking for a mortgage at the point I input some data in the internet about the cost of a mortgage but at the point after I pressed "enter" I received so many calls that I did not answer most of them. For some reason after not answering many calls, I just decided to answer the one with Tom Fisher from FFBKC. He seemed so genuine and caring and easy going that I called my bank that I do all my banking with and whom I had an initial mortgage approval from 6 months ago and cancelled it.
Tom Fisher has an aire about him that says even though things are not always going to go perfectly in a client's credit, cash on hand, or otherwise, he will do all he can with his available sources to help your family. I will not forget his calmness and can do spirit and I will pass it on to all Marines and other veterans that I know. I could go on for hours about how great he was, but I know there's not enough time to hear it all. Congrats on a well-run business process with Tom, his processor LuAnn, and closer Sara. Your model is effective. Please tell your team thank you from the Nesbeth family in St. Johns Florida.
Tom Fisher was an awesome guy to work with. He was extremely knowledgeable and professional from the start and throughout the entire process! Great representation of FFBKC.
Tom Fisher was great to work with. Very patient, straight forward and honest. I would recommend him to anyone looking to refinance.