First Federal Digital Banking Upgrade

Our digital banking upgrade will bring you a more powerful banking experience! You can expect a wide range of benefits, including external transfers, enhanced mobile check deposit features, customizable push alerts, and a seamless financial management tool.

During the upgrade period from Monday, August 15, 2022 through Monday, August 22, 2022, current digital services will be unavailable. Please refer to the brochure linked above for a full list of service availability.

1. Mark your calendar: Our upgrade will begin Monday, August 15 at 8 a.m. CST for bill pay and Thursday, August 18 at 3 p.m. CST for all other online and mobile banking activity. We will re-open all systems the morning of Monday, August 22.
2. Review contact information: Log in to FirstFed Online Banking today to confirm your current email address and phone number, or call our team at (816) 245-4225.
3. Schedule bill payments: Schedule online bill payments prior to Monday, August 15. Please refer to the brochure linked above for full bill pay instructions for consumer and business accounts.
4. Print eStatements: All online history, including transactions and eStatements, will be unavailable beginning Thursday, August 18 at 3 p.m. CST. If you need access to eStatements, please download or print them prior to August 18.

For questions about account history, please contact the Digital Banking Team at (816) 245-4225. In addition, our 24-hour banking info line (888-781-4092) will be available for any balance inquiries, internal account transfers and other transaction inquiries. Please verify your info line phone PIN before August 18 to use this service.

You will receive an email when the new First Federal Digital Banking and mobile app is available on Monday, August 22.

• Existing online banking users will login as normal with their current username and password. You will receive a verification code and be prompted to set a new password before entering the new system.
• Customers creating their first-ever online banking profile will complete a new user enrollment form. This forms requires your tax ID and date of birth, followed by setting your login credentials.

On Thursday, August 18 at 3 p.m. CST, the current First Fed Mobile app will no longer be available. On Monday, August 22, Apple iOS will automatically update and restore the mobile app for Apple device users. Android device users must uninstall the current First Fed Mobile app and then download the new First Federal Bank Mobile app from the Google Play Store.

After the upgrade, primary users (administrators) must log in to Digital Banking first and set up sub-user roles to allow other users access to the account. Digital Banking business roles include:

• Admin. Administrator user profiles have full permissions and access. They can establish and manage other business banking users.
• Collaborator. Collaborator user profiles have significant permissions and access (like transferring funds), but cannot establish or manage other business banking users.
• Viewer. Viewer user profiles can access financial information as 'read-only' and can make some changes (like editing their two-factor authentication devices). They cannot establish or manage other business banking users.