• Our Digital Banking upgrade is coming soon! Current online and mobile banking will be unavailable during the conversion from Monday, August 15 - Monday, August 22 . Please schedule bill payments before 8/15. Get prepared: ffbkc.com/upgrade.
  • EXTENDED CONTACT HOURS: Have questions? Our Digital Banking Team is available at (816) 245-4225 Monday – Friday, 8:30 a.m. – 5 p.m. CT. Phone service will be extended until 6 p.m. starting Monday 8/22 through Thursday 8/25, and available from 8:30 a.m. – 5 p.m. on Saturday 8/20 and 8/27.

First Federal Digital Banking Upgrade

Bringing you a more powerful digital banking experience

We’re proud to announce we’re upgrading our online and mobile banking services! Beginning Monday, August 22, 2022, you’ll experience a refreshed, user-friendly design with modern financial tools.

During the upgrade period from Monday, August 15, 2022 through Monday, August 22, 2022, current digital services will be unavailable. We’ll be sharing conversion details all month, so pay close attention to your email inbox and our social media channels to stay up-to-date!

Extended Contact Hours:

Should you have questions about the upgrade, you may call our Digital Banking Team at (816) 245-4225 Monday – Friday, 8:30 a.m. – 5 p.m. CT. Phone service will be extended until 6 p.m. starting Monday 8/22 through Thursday 8/25, and available from 8:30 a.m. – 5 p.m. on Saturday 8/20 and 8/27.

Do you have a consumer account?


To prepare for the conversion, download our digital brochure that outlines everything you need to know.

Download brochure

Do you have a business account?


Download our detailed digital brochure to prepare your business account for the conversion.

Download brochure

Improved Financial Toolkit

In the new First Federal Digital Banking and mobile app, you’ll have access to a wide range of enhanced financial management tools.

Mobile Check Deposit

Don’t worry about traveling to a branch. You can snap a photo of a check and deposit it into your First Federal account in just a few taps.

Push Alerts

Customize alerts and reminders that will empower you to stay on budget and reach your financial goals.

External Transfers

Introducing external transfers, where you can schedule bank-to-bank transfers and pay friends in minutes.

My Financial View

Bring your entire financial portfolio into view by connecting accounts at other institutions to track account balances, spending habits and your net worth on one dashboard.

Card Controls

For your security, the First Federal Bank Mobile app allows you to quickly turn off your debit card if it’s misplaced or stolen. Download the CardValet app for more robust card control settings, like:

  • Transaction alerts
  • Location controls
  • Spend limits
  • Transaction controls by category (gas, restaurant, online or mobile purchases, etc.)

Frequently Asked Questions

Our digital banking upgrade will bring you a more powerful banking experience! You can expect a wide range of benefits, including external transfers, enhanced mobile check deposit features, customizable push alerts, and a seamless financial management tool.

During the upgrade period from Monday, August 15, 2022 through Monday, August 22, 2022, current digital services will be unavailable. Please refer to the brochure linked above for a full list of service availability.

  1. Mark your calendar: Our upgrade will begin Monday, August 15 at 8 a.m. CST for bill pay and Thursday, August 18 at 3 p.m. CST for all other online and mobile banking activity. We will re-open all systems the morning of Monday, August 22.
  2. Review contact information: Log in to FirstFed Online Banking today to confirm your current email address and phone number, or call our team at (816) 245-4225.
  3. Schedule bill payments: Schedule online bill payments prior to Monday, August 15. Please refer to the brochure linked above for full bill pay instructions for consumer and business accounts.
  4. Print eStatements: All online history, including transactions and eStatements, will be unavailable beginning Thursday, August 18 at 3 p.m. CST. If you need access to eStatements, please download or print them prior to August 18.

For questions about account history, please contact the Digital Banking Team at (816) 245-4225. In addition, our 24-hour banking info line (888-781-4092) will be available for any balance inquiries, internal account transfers and other transaction inquiries. Please verify your info line phone PIN before August 18 to use this service.

You will receive an email when the new First Federal Digital Banking and mobile app is available on Monday, August 22.

  • Existing online banking users will login as normal with their current username and password. You will receive a verification code and be prompted to set a new password before entering the new system.
  • Customers creating their first-ever online banking profile will complete a new user enrollment form. This forms requires your tax ID and date of birth, followed by setting your login credentials.

On Thursday, August 18 at 3 p.m. CST, the current First Fed Mobile app will no longer be available. On Monday, August 22, Apple iOS will automatically update and restore the mobile app for Apple device users. Android device users must uninstall the current First Fed Mobile app and then download the new First Federal Bank Mobile app from the Google Play Store.

After the upgrade, primary users (administrators) must log in to Digital Banking first and set up sub-user roles to allow other users access to the account. Digital Banking business roles include:

  • Admin. Administrator user profiles have full permissions and access. They can establish and manage other business banking users.
  • Collaborator. Collaborator user profiles have significant permissions and access (like transferring funds), but cannot establish or manage other business banking users.
  • Viewer. Viewer user profiles can access financial information as 'read-only' and can make some changes (like editing their two-factor authentication devices). They cannot establish or manage other business banking users.


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