Troubleshooting

Welcome to the Troubleshooting area. Here you can get information and suggestions for problems you may be experiencing.

Fixing Internet Explorer 11 Compatibility Issues


Many customers using Microsoft Internet Explorer, version 11 are experiencing problems logging in to FirstFed Online Banking. If you are having trouble logging in, please try making the following adjustments in your Internet Explorer settings:

1. Open Internet Explorer
2. Go to the FirstFed Online Banking Sign-On page
3. Click once on the Settings symbol (looks like a gear in the top-right corner)
    Or press the "Alt" key and the "X" key on your keyboard at the same time:


4. Click "Compatibility View Settings"


5. The web address for FirstFed Online Banking should appear in the box as shown:


6. Click the "Add" button, and then close the window

7. Close out of Internet Explorer and then start it again. You should now be able to log in to FirstFed Online Banking.

Need further assistance? Contact our Online Banking Support Team at InternetBankingQuestions@ffbkc.com, or call (816) 245-4225 during business hours.



 Click on a question below for information and suggestions related to that problem. Or choose an item from the menu to the right. If this area does not provide the information you are looking for, select the feedback option in the menu to on the left side of the Online Banking Sign-On page and send us a description of the problems you're experiencing.


1. I've forgotten my Sign-On ID or my Password.

2. Will I be asked for additional security information.

3. I've requested an Account to be added, but it doesn't show up in my Account Summary.

4. When I click on the Register of an account, the register shows no transactions.

5. While working with the First Fed Online, I am occasionally presented with an ALERT screen.

6. What are Cookies and how do I change settings?

7. There is a transaction in my register that I don't recognize.

8. The information in my register doesn't appear to be up-to-date.

9. I've scheduled a bill payment and it has not posted at the Merchant.

10. What software do I need in order to view my eStatements?






Question #1

I've forgotten my Sign-On ID or my Password.

Recommendation:
If you have enrolled a personal or business account and you have forgotten your Sign-On ID please call (816) 241-7800 during normal business hours (9:00 am to 4:30 pm), Monday - Friday to speak to a deposit operations representative.


If you have enrolled a personal or business account and you have forgotten your password you may click on the Can’t remember your Sign-On ID Click HERE underneath the Sign On Button. Your secret question/phrase will be displayed and you will be prompted to enter your response.  If your response matches what is stored, your password will be emailed to you.  You may also call (816) 241-7800  during normal business hours (9:00 am to 4:30 pm), Monday - Friday to speak to a deposit operations representative. 


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Question #2

Will I be asked for additional security information?

Recommendation:
You will only be prompted to enter additional information (answer security questions) when your sign on activity appears to be unusual or uncharacteristic of your typical behavior.  You will also be prompted to enter your information when you are first prompted to set up your security information.

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Question #3

I've requested an Account to be added, but it doesn't show up in my Account Summary.

Recommendation:
When you request an account to be added to a personal account, please log out of the online banking.  Once you log back in to the online banking you should be able to view the account.  If the account doesn't show up in your account summary page, send a message to the Support Desk and the matter will be researched.

When requesting an account to be added to a business enrollment, First Federal Bank will review the request and add within two business days.


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Question #4

When I click on the Register of an account, the register shows no transactions.

Recommendation:
Please send a message to the Support Desk, and we will research the matter.

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Question #5

While working in the First Fed Online, I am occasionally presented with an ALERT screen.

Recommendation:
First Fed Online will automatically sign you out if you have remained idle for a period of time. This is a security feature if you have forgotten to sign-off of the system. If you are idle on a particular page for a while, the system may interpret this to mean that you have left the system and will subsequently sign you off. When you then request your next page, you will be presented with the ALERT screen and you will need to sign back on again.

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Question #6

What are Cookies and how do I change settings?

Recommendation:
Cookies are small text files on your system, used for keeping track of settings or data for a particular Web site. Because the servers that receive your requests for Web pages have no way of knowing specifically who is making a request, they have no way of storing settings for specific users or changing the page they send based on choices a user has made on another page.

Cookies solve this problem by saving settings on your (the user's) system. When your browser requests a page, it sends the settings that apply to that page along with the request. Because your browser will send back only the settings to the server that originally created them, cookies are a very secure way of maintaining data that is specific to a particular user.

Cookies can be temporary or permanent. Your browser keeps track of temporary cookies as long as it is running, but deletes them when it is shut down. Temporary cookies are used to pass information between Web pages during a single visit. (Online Banker uses this method.)

Your browser saves permanent cookies as tiny files on your system to maintain settings or data between multiple visits. "Permanent" cookies are actually set to expire at some time in the future (commonly between 30 days and a year from their creation date), and are automatically deleted from your system at that time.

Cookies are currently the only way to save personal choices between visits to a Web page without having to log on each time you come to the page.

Cookie Concerns
Although disabling cookies for your browser is an option, it's intended for a small minority of people with extreme security or privacy concerns. If you choose it, you give up a lot of convenience in exchange for a small amount of perceived privacy.

For example, with or without cookies, it is currently possible for the creators of a Web site you visit to keep track of such things as the following:
The address of the page that contained the link that brought you to their site 
All the pages you visit on their site 
Choices you made on forms on their site 
What browser you are using 
Extensions you might have added to your browser 
The operating system you are using 
The time your system clock is set to 
The absolute address (IP address) of the server that connects you to the Internet 

The only thing cookies add is the ability to keep track of this type of information over multiple visits, thereby allowing the creators of the Web site to build a more precise profile of a particular visitor's preferences.
But the creators of a Web site do not have access to personal information such as your name or your e-mail address unless you specifically give it to them. Therefore they have no way of matching any data they might have gathered with a specific user.

The only information available to a Web site that comes close to identifying you specifically is the IP address, but most Internet servers provide connections for multiple users, and each user is usually assigned a new IP address randomly each time they log on. 

To change cookie settings – Please refer to the help section of your internet browser.


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Question #7

There is a transaction in my register that I don't recognize.

Recommendation:
If there is a transaction in your register that you don't recall making or creating, send a message to the Support Desk, specifying the transaction information and the issue will be researched.  Research and associated fees may be applicable. 

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Question #8

The information in my register doesn't appear to be up-to-date.

Recommendation:
The data shown on First Fed Online is online/real time with what exists in the Bank's main customer database. Transactions, such as one-time transfers between two online accounts that are performed using First Fed Online, update the main database in real time. Some transactions, such as ATM and debit card transactions are delayed in appearing in the main database and therefore are also delayed in appearing on First Fed Online. Bill Payment requests made using First Fed Online are processed only once per business day.  Saturday, Sunday and Bank Holidays are not considered a business day.

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Question #9

I've scheduled a bill payment and it has not posted at the Merchant.

Recommendation:
You need to allow a few days for your payee to process your payment. If your payee has not posted the payment to your account after at least 7 business days from your scheduled “send” date,  you may call our bill payment customer service at 855-377-7210 or use the live chat option within the bill payment site until 1:30 am on regular business days.  You may also send an online message to First Fed Online Support or contact First Federal’s Customer Service during regular business hours to inquire about the status of the payment.

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Question #10

What software do I need in order to view my eStatements?

Recommendation:
The software you will need to view or print your eStatements is Adobe Acrobat Reader.

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P.O. Box 419194
Kansas City, MO 64141-6194
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