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First Info 24-Hour Automated Line:  (888) 781-4092
(available 24 hours)

Online Banking Bill Payment: (855) 856-9297
(available 6 am to 12 am, 7 days/week)

Customer Service Center: (816) 245-4225 
(open 9 a.m. to 4:30 p.m., Mon-Fri)

Loan Customer Service:
(816) 245-4203
(open 9 a.m. to 4:30 p.m., Mon-Fri)

Main Phone Number: (816) 241-7800

Contact Us Online: Contact Us Form

Re-Order Checks:

Overdraft Protection:
   Opt-In Form

   Opt-Out Form

Loan Payments:

Automatic Loan Payment Form

You can always reach us at any of our Banking Center Locations during working hours, or if you prefer, you may email us:

For questions about Checking, Savings, CDs, or fees:

Loan questions for auto, home equity, and payments:

Internet banking and bill payment questions:

IRA questions:

Official Customer Complaint Form

Find the First Federal Banking Center Location Nearest You.

P.O. Box 419194
Kansas City, MO 64141-6194
Phone (816) 241-7800  |  Bank / ABA Routing Number: 301071592

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