FREQUENTLY ASKED QUESTIONS


What is First Federal Bank's Routing Number?

Our routing number is 301071592. This number appears as the first group of numbers printed on the bottom of your checks.

Where can I learn more about the merger with Inter-State Federal Savings?
Visit our Merger FAQs page for updates about our merger with Inter-State Federal.

What do I do if I lose my Debit Card?
To minimize your liability IMMEDIATELY call 800-264-5578 anytime to report a lost or stolen ATM or Debit Card. Internationally call 1-701-461-0621

How do I get a new PIN number?
Contact us at your local banking center to request a pin reminder for a debit card or a new pin number for check access cards (ATM) mailed to you. 

How long does it take for a debit card transaction to clear my account?
Average time is 4 to 5 business days, however this varies from one merchant to another.

What are the Monthly Qualification Cycles for Kasasa Checking Accounts? 
Here is the Monthly Qualification Cycle Calendar for 2018.

If I have a hold on a deposit, can I still write checks off of it?
No, not until the funds become available.

What do I need to change my address?
Complete and return our Change Address Form.

Can I set up Automatic Loan Payments from a First Federal Account?
Yes, you can. Please complete and return our Automatic Loan Payment form.

What Holidays are you closed on?
New Year's Day
Martin Luther King Jr Day
Presidents Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Veteran's Day
Thanksgiving Day
Christmas Day

How long does it take to get my check order? 
Average time it takes to receive your check order is 7 to 10 business days from the date ordered. Reorder your checks now

Where can I learn more about First Federal's merger with Inter-State Federal Savings?
Check out the Merger FAQs page.

© 2017 FIRST FEDERAL BANK of KANSAS CITY
P.O. Box 419194
Kansas City, MO 64141-6194
Phone (816) 241-7800  |  Bank / ABA Routing Number: 301071592

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